Privacy Policy

Swansea Spiders
Last Updated: 28 February 2026

Swansea Spiders is a family-run business committed to protecting your privacy and handling your personal data responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Swansea Spiders
Swansea, Wales, United Kingdom
Email: info@swanseaspiders.co.uk

We are the data controller responsible for your personal data.

2. What Information We Collect

We may collect and process the following information:

Name

Billing and delivery address

Email address

Phone number

Order details and purchase history

Payment confirmation (we do not store card details)

IP address and website usage data (via cookies)

3. How We Use Your Information

We use your information to:

Process and deliver your orders

Provide customer support and care advice

Respond to enquiries

Comply with legal obligations

Improve our website and services

Send updates or marketing (only if you opt in)

4. Legal Basis for Processing

Under UK GDPR, we rely on:

Contractual necessity – to process and fulfil your orders

Legal obligation – for record keeping and compliance

Legitimate interest – to improve services and prevent fraud

Consent – for marketing communications

5. Payment Information

Payments are processed securely through third-party payment providers. Swansea Spiders does not store or have access to your full payment card details.

6. Sharing Your Information

We only share your information when necessary with:

Payment providers

Delivery/courier services

Website hosting providers

Regulatory authorities (if legally required)

We never sell or rent your personal data.

7. Data Retention

We retain customer information only as long as necessary for:

Order fulfilment

Legal and tax obligations

Customer service support

8. Your Rights

Under UK data protection law, you have the right to:

Access your personal data

Request correction of inaccurate data

Request deletion of your data

Object to processing

Withdraw consent (for marketing)

Lodge a complaint with the supervisory authority

The UK supervisory authority is:

**Information Commissioner's Office (ICO)

Website: https://ico.org.uk

9. Cookies

Our website may use cookies to improve user experience and analyse website traffic. You can control cookie settings through your browser.

10. Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Email: info@swanseaspiders.co.uk